How can I request deletion of my account and data?

You can submit a request to delete your account and personal data by contacting the 1play support team via live chat or email at support@1play.onl. Once the request is received, we will process it subject to data retention obligations set by law. You must ensure there is no remaining balance in your account before applying for closure.

Can I request a copy of all personal data that 1play holds?

Yes, you have the right to request access to the personal data we hold. Submit your request to the support team via 24/7 live chat or email at support@1play.onl, stating the type of data required. We will process your request and provide the relevant information in an appropriate format, subject to the required identity verification procedures.

User Data Protection

Privacy Policy 1play

1play is committed to protecting the personal information of every user who trusts our platform. This policy clearly explains how we collect, process and safeguard your data in line with international standards.

Updated: January 2026

Malay & English

International Licensing

Our Commitment to Your Privacy

Every aspect of data handling at 1play is designed with user security and trust as the priority.

High-Level Data Encryption

All personal data and financial transactions are protected with SSL encryption. Your information cannot be accessed by unauthorised parties at any time.

Full Account Control

Users have the right to review, update or request deletion of their personal information at any time through our 24/7 support.

No Data Sales to Third Parties

1play does not sell, rent or share users' personal information with any third party for marketing purposes without your consent.

Payment Security

Information related to deposits and withdrawals through Touch 'n Go eWallet, DuitNow, FPX and cryptocurrency is processed in a secure and controlled environment.

Clear and Transparent Policy

We provide a privacy policy written in plain language that Malaysian users can easily understand, without excessive use of legal terminology.

24/7 Privacy Support

Our support team is available to assist with privacy and data protection queries in Malay and English via live chat and email every day.

1. Introduction and Scope of This Policy

1play ("we", "platform", "website") operates an online gambling platform under international licensing and is committed to ensuring user privacy is fully protected. This Privacy Policy explains the types of information we collect, how it is used, who may have access to it, and users' rights regarding their personal information.

This policy applies to all individuals who use the 1play website at https://1play.onl, including visitors, registered users and former users. By using our services, you agree to comply with the terms set out in this policy.

If you do not agree with any part of this policy, please stop using our platform and contact the support team for further assistance regarding your account.

2. Personal Information We Collect

During the account registration process and use of the platform, 1play collects the following categories of information:

Account Registration Information:

Full name as stated in your identity document
An active and reachable email address
Mobile number registered in Malaysia
Date of birth (to verify that the user is 21 years of age or above)
Username and password chosen by the user

Identity Verification Information:

Identity card number (MyKad) or relevant travel document
Copy of identity document for the account verification process
Proof of residential address if required

Financial and Transaction Information:

Account details for the purpose of deposits and withdrawals
Records of deposit and withdrawal transactions
Betting and game activity history

Technical Information:

IP address of the device used to access the platform
Web browser type and device operating system
Website usage data through cookies
Login and logout activity logs

ℹ️ We only collect information that is strictly necessary to provide our services and ensure platform security. Data collection is carried out transparently and with the user's knowledge.

3. Purpose of Using Personal Information

Personal information collected by 1play is used only for the following purposes:

Identity and Age Verification: Ensuring that registering users are valid individuals aged 21 years and above, in line with international licensing requirements and responsible gambling practices.
Account Management: Creating, maintaining and managing user accounts including profile updates, security settings and transaction history.
Payment Processing: Processing deposits through Touch 'n Go eWallet, DuitNow, FPX and cryptocurrency, as well as processing withdrawals to the registered account.
Fraud Prevention: Detecting and preventing suspicious activity, financial fraud, money laundering and any form of platform misuse.
Service Communication: Sending important notices relating to accounts, policy updates, security information and responses to customer support queries.
Platform Improvement: Analysing aggregate usage patterns to improve the user experience, platform performance and game offerings.
Legal Compliance: Meeting legal obligations and licensing requirements applicable to the platform's operations.

4. Sharing Information with Third Parties

1play does not sell or rent users' personal information to any third party. However, there are limited situations where we need to share information:

Payment Service Providers: Required transaction information is passed to approved payment processors such as Touch 'n Go eWallet operators, DuitNow and FPX gateways, and cryptocurrency exchange platforms.
Game Technology Providers: The minimum technical data required to run games is shared with game software providers bound by strict confidentiality agreements.
Legal Requirements: User information may be disclosed to the relevant authorities when required by law, court order or direction from the applicable regulatory body.
Security Protection: In cases involving threats to individual safety or prevention of financial crime, required information may be passed to the relevant parties.

All third parties that receive 1play user data are required to comply with data protection standards equivalent to this policy and are not permitted to use that information for any other purpose.

5. Use of Cookies and Tracking Technologies

1play uses cookies and similar tracking technologies to improve the user experience and ensure the platform functions properly. Cookies are small data files stored on your device when you visit our website.

Types of cookies used:

Essential Cookies: Required for the platform's core functions such as login authentication, session management and account security. These cookies cannot be disabled.
Preference Cookies: Store user settings such as preferred language, display preferences and personal configurations that improve ease of use.
Analytics Cookies: Collect aggregate and anonymous usage data to help us understand how users interact with the platform for improvement purposes.

Users can manage cookie settings through their respective web browsers. However, disabling certain cookies may affect platform functionality and the login experience.

6. Data Storage and Security Measures

1play user data is stored on servers protected with layered security measures. We implement strict access controls, ensuring that only authorised staff can access user data within the scope of their duties.

The technical security measures we apply include data encryption during transmission and storage, continuous system monitoring, regular security audits and comprehensive incident response procedures.

Data retention periods are determined based on operational requirements and legal obligations. Inactive account data is managed according to secure archiving procedures. When data is no longer needed and there is no legal obligation to retain it, it will be securely deleted.

⚠️ Although we apply comprehensive security measures, no online system can guarantee absolute security. Users are also responsible for keeping their account password confidential and not sharing their login details with anyone.

Your Rights as a 1play User

As a user of our platform, you have certain rights regarding your personal information. We are committed to respecting and facilitating the exercise of these rights. To exercise any of the following rights, contact our support team via live chat or email.

Right of Access

Request a copy of the personal information we hold about you.

Right of Rectification

Update or correct information that is inaccurate or outdated.

Right of Erasure

Request the deletion of personal data subject to legal obligations.

Right to Object

Object to the processing of your data for certain non-mandatory purposes.

Right to Data Portability

Receive your personal data in a transferable format.

Right to Restriction

Request restriction of processing in certain permitted situations.

8. Amendments to This Privacy Policy

1play reserves the right to update or amend this Privacy Policy from time to time to reflect changes in platform practices, legal requirements, or industry standards. Any significant amendments will be communicated to registered users via their registered email or an in-platform notice before the changes take effect.

The latest effective date will always be stated at the top of this page. Continued use of the 1play platform after any amendments are published will be considered as acceptance of the updated terms.

We encourage users to review this policy periodically to stay informed about how we manage their personal information.

9. Contact Us About Privacy

If you have any questions, concerns, or complaints regarding this Privacy Policy or how we handle your personal information, please contact us through the following channels:

Email: [email protected]
Live Chat: Available 24/7 via the 1play platform in Malay and English

Our support team will endeavour to respond to your privacy-related enquiries promptly. For more complex issues relating to data protection, we have dedicated procedures in place to ensure they are handled properly and within a reasonable timeframe.

Frequently Asked Questions About Privacy Policy

Answers to questions commonly raised by users about privacy and data protection at 1play.

1play stores information you provide during registration, such as your full name, email, mobile number and date of birth. We also keep records of financial transactions, activity logs within the platform and device technical information for security purposes. All this information is managed in line with our privacy policy and is not shared without valid reason.

Not at all. 1play does not sell, rent or disclose users' personal information to third parties for marketing or commercial purposes. Your data is only shared in limited situations such as payment processing that you initiate yourself, or when required by law. Every third party involved is required to comply with strict confidentiality standards.

You can submit a request to delete your account and personal data by contacting the 1play support team via live chat or email at [email protected]. Once the request is received, we will process it subject to data retention obligations set by law. You must ensure there is no remaining balance in your account before applying for closure.

Yes. All transactions through Touch 'n Go eWallet, DuitNow, FPX and cryptocurrency are processed in an environment protected with SSL encryption. We do not store your full card or bank account details in our system. Every transaction is logged and monitored to detect any suspicious activity to protect your account.

If there are significant changes to the Privacy Policy, we will notify registered users via their registered email or an in-platform notice at least before the changes take effect. Users have the opportunity to review the changes and take appropriate action. Continued use of the platform after the notice period is considered consent to the updated terms.

Yes, you have the right to request access to the personal data we hold. Submit your request to the support team via 24/7 live chat or email at [email protected], stating the type of data required. We will process your request and provide the relevant information in an appropriate format, subject to the required identity verification procedures.

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