Terms & Conditions 1play

Effective Date: 1 January 2026

1. Introduction and Acceptance of Terms

These Terms and Conditions ("Terms") constitute a legally binding agreement between you ("User") and the 1play online gambling platform ("Company", "we"). By registering, accessing or using any part of the 1play website at 1play.onl, you agree to be bound by all provisions contained in this document.

If you do not agree with any part of these Terms, you must stop using the platform immediately. 1play reserves the right to amend, update or remove any part of these Terms at any time without prior notice. It is entirely the user's responsibility to review these Terms from time to time.

2. Eligibility and Account Registration

To register and use 1play's services, you must meet all of the following eligibility requirements:

• Be at least 21 years old on the date of registration.
• Be a resident of or located in an area where use of this platform is not prohibited by local law.
• Not be on any self-exclusion list or gambling limit programme of any regulatory body.
• Have full legal capacity to enter into a binding agreement.
• Register solely for personal use and not on behalf of any third party.

Each individual is permitted to register one account only. Holding more than one account will result in all related accounts being suspended immediately, and any associated bonuses or winnings may be voided.

All information provided during registration — including full name, MyKad number, mobile number and email address — must be accurate and valid. 1play reserves the right to request identity document verification at any time for the purpose of anti-money laundering (AML) compliance.

3. Deposits, Withdrawals and Payment Methods

1play supports a range of payment methods suitable for Malaysian users. All financial transactions are subject to the following limits:

• Minimum deposit: RM50 per payment method.
• Minimum withdrawal: RM100 per payment method.
• Withdrawal processing time: Within 1 hour for verified requests.

Payment methods accepted by 1play are Touch 'n Go eWallet, DuitNow, online banking via FPX, and cryptocurrency including USDT, BTC and ETH.

All withdrawals will be processed to the same account or wallet used for the deposit, except in special circumstances approved by the 1play finance department. 1play does not allow fund transfers to third parties.

4. Bonuses, Promotions and Wagering Requirements

All bonuses and promotions offered by 1play are subject to the specified terms and wagering requirements. Users are required to read and understand these terms before claiming any bonus.

Winnings from bonus funds may only be withdrawn after the wagering requirement has been fully met. 1play reserves the right to withdraw bonuses without notice if misuse or fraud is found.

For the VIP programme, 1play offers five membership tiers — Bronze, Silver, Gold, Platinum and Diamond — each with a different weekly cashback percentage. Players can advance to higher tiers based on their wagering activity.

5. Game Rules

1play offers a range of game categories including online slots, live casino, sports betting, badminton betting and specialty games. Each game may have its own specific rules and users are responsible for understanding those rules.

Game results generated by the 1play system are final. Any technical fault or connection disruption occurring during a game session does not affect the validity of results already recorded in the system.

• Confirmed bets cannot be cancelled.
• 1play uses a certified random number generator (RNG) for slot and table games.
• Any attempt to manipulate game results through technical means or unauthorised collusion will result in account termination.
• The use of automation software, bots or technical assistance tools in gameplay is strictly prohibited.

6. Account Security and Passwords

You are fully responsible for keeping your account login information confidential, including your username and password. 1play recommends using a strong password and changing it regularly.

If you suspect your account has been accessed without authorisation, you must contact the 1play support team immediately via live chat or email. 1play will not be responsible for any losses arising from unauthorised access that occurred before a report was made.

1play will never ask for your password via email, live chat, phone or any other channel. Be alert to phishing attempts claiming to be from 1play.

7. Account Termination and Suspension

Users may close their own account at any time by contacting customer support. Remaining funds in the account will be processed according to the standard withdrawal procedure, subject to all applicable terms.

1play reserves the right to suspend or terminate a user's account without prior notice if:

• Any provision of these Terms is breached.
• Activity suspected to involve fraud, money laundering or system abuse is detected.
• The user fails to complete the identity verification process within the specified period.
• Bonus abuse or unauthorised arbitrage strategies are found.
• The user provided false information during registration or profile updates.

8. Dispute Resolution

Any dispute between a user and 1play must be submitted in writing to our customer support team within 30 days of the date of the incident. Our team will thoroughly investigate each complaint and provide a response within a reasonable time.

Decisions made by 1play management following an investigation are final and binding on all parties. If a user is not satisfied with the outcome, they may refer the matter to the relevant international licensing body in accordance with the established procedures.

9. Applicable Law

These Terms and Conditions are governed and interpreted in accordance with the relevant laws of the international licensing jurisdiction under which 1play operates. Use of the platform is at the user's own risk, and users are required to ensure that online gambling is lawful in their area.

10. Contact Us

For any enquiries regarding these Terms and Conditions, please contact the 1play customer support team, available at all times:

• Online live chat — available 24/7
• Email: [email protected]
• Language: Malay and English